Own the homeowner experience.
Protect the customer’s confidence in your communities.
Homeowners do not judge us by whether everything goes perfectly. They judge us by whether they can trust us when things do not.
Training Record
These details carry into reviews, email summaries, and printed records.
Progress
A simple view of what is complete and what still needs attention.
Overall
Current Week
Readiness
Repair Skills
4 Core Principles of Customer Care Excellence
The framework for training, coaching, and readiness.
Ownership
Own the Issue. Own the Outcome.Lead the homeowner experience even when other people perform the work.
Follow-Up
Stay Connected. Build Trust.Keep the next step moving and communicate before the homeowner has to ask.
Documentation
Record Everything. Stay Clear.Leave accurate notes, photos, decisions, and next steps the same day.
Problem Solving
Solutions That Last.Bring facts, identify the obstacle, and recommend the next action.
Main Street Homes Core Values
Tap each card for the Customer Care connection.
30-Day Training Plan
Select a week. Only that week will stay open to reduce scrolling.
Checklists
The employee completes the working checklist. Rob reviews it during scheduled check-ins.
Daily Recap
Required during Weeks 1 and 2. Optional during Weeks 3 and 4.
Saved Recaps
Most recent first.
Resources & Reviews
Reference material, manager reviews, and prototype settings in one place.
Prototype Role View
Use this to preview what Neal, Rob, or Troy will see.